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I happen to be hanging around when an avid user from Stack Overflow, viyancs, visited our site to post a question about a problem he was facing. His question was a little vague, and it was only about 15 minutes old, so I posted the following comment:

Hi viyancs, I think first you need to identify the problem. Do you know why deadlines are being missed? Could you perhaps [edit] and tell us more about your team, like how many people, the project, how late it is, and what you might have tried before? Thanks! :)

Moments later, I noticed he edited the post and added more details. The edit message told me that the post had been edited "3 minutes ago", so I dropped another comment on the question:

Feel free to join our chat room on this topic.

The Chat Begins:

A moment later, viyancs joined me, and we discussed the problem he was facing, which is one that I've been through personally as a former developer who became a PM.

We used our conversation in chat to edit his question and add more details to it, and I was also able to ask him some questions of my own and use that information to give him some advice based on my own personal experiences.

The Results:

At the end of our conversation, I left the following comment on the question:

Here is a chat transcript between jmort253 and viyancs, which discusses this project management challenge. – jmort253♦

This was a cool, fun experiment that combined our real time chat room with writing questions on Project Management Stack Exchange, and I suggest that you try it as well to see if there are other hidden insights. Judge the results for yourself right here:

What Should a Project Manager Do If Development is Not Completed On Time?

So, how can we improve on this concept and use chat as a tool to refine questions and answers?

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